Send us a support request
Fill in the form below with accurate details. If your enquiry is about a paid policy, include the email used at checkout and the vehicle registration.
What to check first
Documents not received
Check spam, junk and promotions folders. Make sure the email entered at checkout was correct. If it was misspelled, contact support with the correct email and payment information.
Wrong details
If the driver name, vehicle registration, dates or email address are wrong, do not drive until the details have been reviewed. Incorrect details can affect cover.
Payment issue
If payment failed, check whether money has left your account. Do not retry multiple times if you believe you have already been charged.
Cover start time
Temporary cover only applies from the start time shown on accepted policy documents. A quote or payment attempt is not the same as active cover.
Support FAQs
What information should I include when contacting support?
Include your full name, email address, vehicle registration, quote or policy reference, payment time, and a clear explanation of the issue. This helps support locate the correct record faster.
What should I do if my documents have not arrived?
Check spam or junk folders first. If the email address used at checkout may be wrong, contact support with the correct email, vehicle registration and payment details.
Can I change my details after payment?
Changes depend on the policy terms, insurer rules and whether cover has already started. If anything is incorrect, contact support as soon as possible and do not drive until it has been checked.
Can I cancel my temporary insurance?
Cancellation rights and refunds depend on the insurer, the policy terms, whether cover has started and whether any claim has been made. Check your policy wording and contact support for help.
Who do I contact if I need to make a claim?
Your policy documents should explain the claims process and who to contact. If there has been an accident, make sure everyone is safe, exchange details where required and follow the claims instructions in your documents.
Can support tell me if I am legally allowed to drive?
Support can help with your policy and documents, but it is your responsibility to check that you have the correct licence, permission to use the vehicle, valid insurance, tax, MOT where required and a roadworthy vehicle.
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